1. Refund Eligibility
You are eligible for a refund or product replacement under the following conditions:
- You received a damaged, defective, or incorrect product.
- The product does not match the description on our website.
- You report the issue within 7 days of receiving your delivery.
2. Return Process
To process a return or exchange:
- Contact us via phone or email within 7 days of receiving your package.
- Provide your Order ID, proof of purchase, and clear photos or videos showing the issue/damage.
- The item must be unused, in its original packaging, and with all tags intact.
3. Non-Returnable Items
The following items cannot be returned or refunded:
- Items returned without original tags, box, or accessories.
- Products damaged due to misuse or neglect after delivery.
- On-sale or promotional clearance items (unless received damaged).
4. Refund Processing
- Once we receive and inspect your returned item, we will notify you of the approval status.
- Approved refunds will be issued within 3 to 7 business days via your original payment method (bKash, Nagad, Rocket, Bank Transfer) or as store credit.
- Delivery/shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent).
5. Contact Us
For any return or refund queries, reach out to us at:
- Email: Meshorifman@gmail.com
- Phone: 01642068075
- Address: Dhanmondi, Dhaka